Privacy Statement

Last Updated: October 13, 2025

Omega In-Home Services (“we,” “our,” or “us”) values the privacy of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://omega-ihs.com/
or use our services.

1. Information We Collect

We collect the following types of personal information through our website forms and communication channels:

Personal Identification Information: Name, address, phone number, email address, and contact preferences.

Client & Caregiver Information: Health-related details, service preferences, employment information, availability, and background details (as submitted through our intake or application forms).

Technical Information: IP address, browser type, and device information collected automatically to help improve website functionality and performance.

You provide this information voluntarily when submitting forms, signing up for services, or contacting us directly.

2. How We Use Your Information

We use your information for the following purposes:

  • To communicate with you regarding inquiries, services, or appointments
  • To provide and manage home care and related support services
  • To process caregiver applications and employment information
  • To send important updates, confirmations, and service notifications via email or SMS
  • To comply with applicable laws and maintain accurate business records
  • To improve our website, services, and client experience
  • We do not sell or rent your personal data to third parties.

3. Information Sharing and Disclosure

We respect your privacy and limit sharing of your personal information. Information may only be shared with:

  • Authorized Omega In-Home Services staff and caregivers who need it to provide services or manage your account
  • Trusted service providers who help us operate our website, send messages, or process information (they are required to keep your information confidential)
  • Government or regulatory bodies when required by law
  • Your information will never be sold or disclosed to unaffiliated third parties for marketing purposes.

4. SMS Consent

When you provide your phone number and agree to receive text messages, you may receive SMS notifications related to appointments, scheduling, or important updates.
Your SMS consent is not shared with third parties or affiliates.

You can opt out of receiving text messages at any time by replying “STOP” to any message.

5. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we take all reasonable steps to ensure your information remains protected.

6. Your Rights

You may request to review, update, or delete your personal information by contacting us directly at omegaihs@yahoo.com.

7. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: omegaihs@yahoo.com
Address: 2606 W. Roosevelt Blvd, Suite F
Monroe, NC 28110
Phone: 980-313-8517
Website: https://omega-ihs.com/